Emergency Numbers and Helplines in Hong Kong

Emergency Numbers and Helplines in Hong Kong swat_hk / Flickr

Moving to Hong Kong is bound to bring plenty of experiences. One that you hopefully won’t have to deal with, but should be prepared for, is dealing with emergencies. To help you navigate through an emergency, we’ve compiled a list of important numbers and helplines for you to keep close by, just in case




If there’s one number you should remember, it’s this one. Just dial 999 to call for emergency services, including the police, ambulance, and fire service.




The Hong Kong police force can be called for anything from noise complaints to serious crime. Specific hotlines and phone numbers for each department and station can be found on their website.


Department hotline: 2527-7177; www.police.gov.hk



Fire Services Department

Contact the fire department for events such as cats stuck in trees, seeing someone on a window ledge about to jump, and fires, obviously. Click here for more specific phone numbers and email addresses.


Department hotline: 2723-0066; www.hkfsd.gov.hk



Ambulance Services

The fire services department provides emergency ambulance service (EAS) across Hong Kong. You can also specifically call for a non-emergency ambulance transfer service (NEATS) if you need non-emergency transportation to/from a hospital. Learn more about the different types of ambulance services here.


Emergency ambulance hotline: 2735-3355; www.hkfsd.gov.hk




The Hospital Authority oversees the city’s public and private hospitals, and clinics. All residents who hold a Hong Kong ID card can enjoy services from public hospitals for a nominal charge. For example, A&E patients at a public hospital holding a Hong Kong ID card are charged $100 per attendance while those without one are charged $990 per attendance.


Below is a list of public hospitals with 24-hour A&E departments:





Alice Ho Miu Ling Nethersolde Hospital

11 Chuen On Road, Tai Po, N.T.


Caritas Media Centre

111 Wing Hong Street, Sham Shui Po


Kwong Wah Hospital

25 Waterloo Road, Kowloon


North District Hospital

9 Po Kin Road, Sheung Shui, N.T.


Pamela Youde Nethersole Eastern Hospital

3 Lok Man Road, Chai Wan


Pok Oi Hospital

Au Tau, Yuen Long, N.T.


Prince of Wales Hospital

30-32 Ngan Shing Street, Sha Tin, N.T.


Princess Margaret Hospital

2-10 Princess Margaret Hospital Road, Lai Chi Kok, Kowloon


Queen Elizabeth Hospital

30 Gascoigne Road, Kowloon


Queen Mary Hospital

102 Pokfulam Road, Pok Fu Lam


Ruttonjee Hospital

266 Queen's Road East, Wan Chai


St. John Hospital

Cheung Chau Hospital Road, Tung Wan, Cheung Chau


Tseung Kwan O Hospital

No. 2 Po Ning Lane, Hang Hau


Tuen Mun Hospital

23 Tsing Chung Koon Road, Tuen Mun, N.T.


United Christian Hospital

130 Hip Wo Street, Kwun Tong, Kowloon


Yan Chai Hospital

7-11 Yan Chai Street, Tsuen Wan, N.T.



Click here to view a full list of private hospitals

Click here to view a full list of public hospitals



Domestic Violence

If you or someone you know is being abused, contact Harmony House, a domestic violence prevention centre. The House provides shelter for women and children, offer counselling, crisis intervention, and drop-in services.


Hotline for women: 2522-0434

Hotline for men: 2295-1386


For a full list of the Social Welfare Department’s Family and Child Protective Services Units, click here. To view it in different languages, click here.



Animal-Related Emergencies

If you discover a wild animal, like a snake, in your home, call 999. Do not attempt to touch or approach the animal.


If you see an animal in a dangerous situation or suspect animal cruelty, call the SPCA’s hotline at 2711-1000.



Hiking Emergencies

When faced with an emergency or an accident during your hike, dial either 999 or 112 for help. You can also get safety tips here.



Drug Helplines

Cocaine Anonymous

Tel: 8198-1281; www.cahongkong.com


Narcotics Anonymous

Tel: 9332-2679; Email: [email protected]; http://hkana.net


Community Drug Advisory Council (for teenagers)

Tel: 2521-2880; Email: [email protected]; www.cdac.org.hk


KELY Support Group (for youngsters)

Tel: 2521-6890; Email: [email protected]; www.kely.org


Click here for a list of major organisations providing drug treatment and rehabilitation services.



Weather-Related Emergencies

During the monsoon and typhoon seasons, the weather can be dangerous. Hong Kong’s Emergency Relief Services sets up temporary shelters when a typhoon signal No. 8 or above is hoisted, there’s a red or black rainstorm warning, during prolonged cold and hot weather warnings, and whenever the need arises. Click here to see where all the shelters are located.


Hotline: 2835-1473



Out at Sea

If you’re out at sea (either boating, junking, or just taking the ferry across the harbour) and there’s an emergency or you spot a vessel in distress, contact the Hong Kong Maritime Rescue Coordination Centre. This unit deals with search and rescue missions in international waters of South China Sea. They will also coordinate with the Marine Police, Government Flying Service, and Fire Services Department, if needed.


Hotline: 2542-3711



Opening photo credit:
swat_hk / Flickr