meh.. I've used SF Express plenty of times, never an issue
I just had an iHerb package delivered, in around 42 hours from order placement to it turning up at my place.
Pretty amazing considering that it came from another continent.
I decided to use DHL- it was very slightly more expensive than SF Express with their bullshit $30 residential charge. Better tracking, and our DHL delivery guy doesn't seem as harried as the usual SF Express courier.
SF Express
Their phone customer service is very unprofessional.
According to Internet tracking, the package arrived their HK centre yesterday.
Today morning, i called them on phone and they cannot tell me if they can deliver the package to me today or not. (My home is near Shatin MTR)
The staff keep telling me the package have to deliver on Monday or later, because my home is a "remote region", it is not likely to be today.
I am suspicious because Internet tracking also said
my home is in remote region, need to add additional days to deliver.
But next message from the Internet is the delivery man will be coming, pls wait, but no time given when he will arrive.
Then i replied the phone CS staff pls just let me pick it up at Wo Che Estate Centre(the closest one to my home) then. i hanged up the phone after told them to self pick up instead.
After half an hour later, i received a call from the deliver man, he is coming soon.
Finally i got my package at home from the delivery man today morning.
Last edited by Vrindavan; 22-08-2015 at 11:35 AM.
To sum up,
DHL is doing better than SF Express, in terms of
- Phone staff knowledge, helpfulness and ability to answer correct questions
- more accurate and detailed parcel status information display on the Internet
- arrive 1 or 2 days earlier
SF Express do not charge additional $30 home delivery for International Parcel.
>> They charge the $30 extra for any package. Not just international.
Package from Mainland China - Yes
Package from foreign - No charge
i confirmed it is true today.
Time to open my iherb box now......
>> SF a try on my next order.
This option has a weight and total value restriction as well.
Solution : split it to two orders
If do 2 orders, with the additional cost including home delivery is probably slightly more expensive than the much higher quality DHL option.