NowTV/Netvigator problems

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  1. #1

    Join Date
    Oct 2005
    Posts
    450

    NowTV/Netvigator problems

    Have started having problems with my NowTV (garbled picture and sound) and will need it fixed - quick question:

    i am using a router box so i can have wifi - do i need to unhook everything lest the NowTV person sees the non-NowTV/Netvigator box and either reports it or refuses to fix the NowTV problem??

    he is coming tomorrow so need to know if i have to disconnect the router...

    thanks in advance.


  2. #2

    Join Date
    Jun 2005
    Location
    Hong Kong
    Posts
    23,205

    No you don't. I have a wireless router on the end of my netvigator connection and that has never been a problem for the technicians when they visit.

    NOW does have a problem in that when you are more than about 1.56km from their exchange building you are really stretching the limits of the technology to deliver 6MB+ over a very thin piece of copper wire. Which means that the mid-levels (Robinson & Conduit Roads particularly) are liable to have problems - particularly in the smaller buildings where PCCW hasn't run optical fibre to the property.


  3. #3

    Join Date
    Oct 2005
    Posts
    450

    Thanks POLM - the repair was completed and hopefully it will hold for a while.