OK, I am frustrated, but here it goes...
When i signed up for my mobile phone contract 6 month ago, I initially wanted to buy a new phone and enquired about special phone offers that might come with a new contract. I was told that in HK they don't have such packages (in many countries you get a phone for free just to sign up), but have a standard reduced price for all existing customers, which smartone logically calls "customer price". Stupid me believed them (sounds logical as the difference between standard price and customer price is often marginally) and signed up without purchasing a phone.
Yesterday i finally decided to buy a phone, and checked out smartone.
First glance at the phone I wanted, I see two prices and the so called "customer price" looks good enough to buy the phone.
Enquiring about the phone, I find out that the customer price is only available if I sign up for another 18 month (I am just 6 month into my existing 18 month contract...)
Not too bad, I can live with that. Next thing they tell me that I also have to upgrade to a new HK$178/month plan.
Trying to do my maths and asking them if my calculation is finally correct, I am told that as mine is a G3 phone, I also must sign up for at least one of the additional services like sports results, gambling, etc - another HK$35/month.
Asking if there is anything else they have not told me yet, I find out about the HK$10/month admin charge (which I might pay already, but a plan openly advertised as HK$178 should not have so many surprises.)
And to make the story complete, I will have to pay "a little bit more than advertised" if I don't have a DBS credit card.
All in all I will have additional charges of more than HK$ 2,000 over 18 month, just to save a few hundred $$ on the original price.
None of the extra charges is mentioned openly (beside a DBS logo I finally discovered below the price in the shop), and none of the staff was able to provide me with a leaflet of something that would tell you the "real" price.
I have now decided to buy my phone somewhere else.
Don't you also know these countries where they beg you to sign up and throw in gifts, accessories, and whatever? I remember in Singapore i even got presents for my birthday, vouchers every now and then, just because my monthly bill was so high. Smartone does not care that my bill here in HK averages HK$ 2500.