I was in a PCCW shop the other day. I asked one of the sales girls about the internet slow down - hoping for an update on the situation. She said, "What slow down?!" Meanwhile I'm thinking, where have you been for the last month?! She then continued, "If you're experiencing slow down Sir, you can call our technical helpline. They'll send someone out to check your connection for you"
"Great!" I thought, maybe every PCCW customer should call the technical helpline and ask for a call out!
Honestly, I thought their customer service was bad, but I at least expect a basic level of knowledge.