pretty fed up with Sunday + PCCW recently.
i have been using a prepaid from Sunday for more than 1 year. so far, no problem
then they decided to merge the company..
when i did my last charge from a HSBC ATM, i used the previous template and charged to a programmed number under Sunday.
the 300$ i put in just dropped into deep sea. I had to call them 4 times, faxed to them my prove of charge (ATM Receipt) and only after 2 weeks have they finally located the money and willing to charge up my phone. in between i had to top up further.
it is simply ridiculous.
1. if they merge, then they should just close the Sunday account and bounce my charge.
2. there is no reason i need to call them 3 times, fax my receipt over to them. they should check on their end whatever money they receive.
3. they told me they have found the money and will charge up my phone in 2 days time! why do they need another 2 days to do it!