In response to Dave D's ad, i live in Ting kau and use i-cable internet service. Trust me, they have one of the better speaking English staff around by HK standards. I know since i have used one or two other broadband providers. They always answer the phone and in English if you opt for the English language option, they explain techincal issues well enough and provide affordable quality service. I too have been experiencing slowdowns recently and i hope they fix it. Anyway, i would choose them anytime over the other providers and i intend to renew my contract. For a reasonable price with 24 hours unlimited broadband service with 24 hr support and reasonable english speaking staff, one cannot quibble.
I used HK Broadband previously and whenever i called for technical support, i was directed to voicemail, the usual message being all their operators are busy. However, if you wanted to subscribe, an operator was always available to answer the phone.
One usually requires instant support for techincal issues. Anyway, i would leave voice messages to return my call. To add insult to injury, they would not call back for weeks or at all.
If you were lucky enough to get an operator on the off chance, they'd tell you immediately that they'd ask an English speaking staff to call back and that would rarerly if ever happen.
Recently i sent a fax since i could not get through seeking a bill adjustment. They called me once when i was unavailable and left a message asking me to call thier hotline, when i had made it percisely clear that the reason for the fax was because no english speaker ever returned my calls viz the voicemail on the hotline. Finally, I had to go to their office in person to have the issue sorted out. I am done with them!
I am not sure if they have cleaned up their act even as we speak, but i very much doubt it but guess what that ain't my problem anymore.
Hope this helps.