We bought an HP pavillion computer about a year ago, which was almost the most expansive PC on the market. In the past year, this computer was recovered/formated three times following the instruction of HP customer care representative on the supporting hotline. The most upset thing was that after recovery, it turned out that the problem can be solved extracting a small file from Window, and the representatives knew there were incompatibility of their lan card and PCCW setting before they give us the instruction to recover. My boyfriend is on his last MBA research paper, which required lots of work and time. Each time we recovery, we lost some portion of work. I complained, complained and complained to HP customer care department, but not even get a sincere appology.
Now one month after one year purchase, this HP pavillion just totally break down, and can't even start Window!!! HP declared that they have to charge us just to come out and look at it.
It is so frustrating that HP as an international brand has such unreliable quality. it is more frustrating that HP customer care centre cares NOTHING NOTHING about their consumers, or at least they had NO idea on the product they sell relates so much to the time and effort of the user.
I'm totally frustrated, can anyone tell me what to do? i'm imaging myself take the PC to HP, and hammer it in front of their door.....