Octopus Cards kicking the bucket

[arrowsmith]

In the last two months I've had two octopus cards just suddenly stop working. I haven't abused them in anyway, they have just sat safely in a section of my wallet.

Anybody got any experience of his happening?

[Gruntfuttock]

Er, do you perhaps mean Octopus cards?

If so, just take them to an MTR Customer Service Centre. They can normally get them out of the anomalous state, or otherwise replace them.

But that's happened once to my Octopus card in 14 years, so if it's happening often to you then I suspect it's something you're doing.

[dumbdonkey]

In the last two months I've had two oyster cards just suddenly stop working. I haven't abused them in anyway, they have just sat safely in a section of my wallet.

Anybody got any experience of his happening?

you have to refill the cards with money.

[Claire ex-ax]

Edited in light of amended information from the OP re Oyster/Octopus.


I'm the same at Gruntfuttock, only one card has gone funny on me since they were introduced. They are very 'stable'. So... it's not them - it's you!

[arrowsmith]

Er, do you perhaps mean Octopus cards?

If so, just take them to an MTR Customer Service Centre. They can normally get them out of the anomalous state, or otherwise replace them.

But that's happened once to my Octopus card in 14 years, so if it's happening often to you then I suspect it's something you're doing.

Yeah I meant Octopus!!

I took it to the MTR and they are going to replace it.

That's it, I wouldn't expect them to break that regularly so I'm trying to work out what it could be. It just sits in my wallet I don't take it out.

I thought maybe something else in my wallet could affect the magnet or chip or whatever is inside an octopus. But the only other stuff I got in there is bank cards and a HKID. I can't explain it.

[Gruntfuttock]

Where does your wallet sit at home when it's not in your pocket? Not on top of a TV or loudspeaker?

[arrowsmith]

Where does your wallet sit at home when it's not in your pocket? Not on top of a TV or loudspeaker?

Nope. But following that line of thought, sometimes I leave my phone, key and wallet on the table together, with the phone on top of the wallet.

[arrowsmith]

Edited in light of amended information from the OP.


I'm the same at Gruntfuttock, only one card has gone funny on me since they were introduced. They are very 'stable'. So... it's not them - it's you!

I take full responsibility! I'm just trying to work out exactly what it is I'm doing wrong.

[shafiq]

Yeah I meant Octopus!!

I took it to the MTR and they are going to replace it.

That's it, I wouldn't expect them to break that regularly so I'm trying to work out what it could be. It just sits in my wallet I don't take it out.

I thought maybe something else in my wallet could affect the magnet or chip or whatever is inside an octopus. But the only other stuff I got in there is bank cards and a HKID. I can't explain it.

Just make sure that the embossed side of the bank cards are not pressing against the rfid chip in your octopus card, while you are sitting over it!!

Sent from my GT-N7105 using GeoClicks mobile app

[Gruntfuttock]

The phone on top of the wallet could well be the issue.