I moved to HK about 6 months ago, and, after some research, decided to get 'net via pacific internet. They are far from the cheapest but from what I read, had good customer support.
Well, 6 months in, and sure the customer support is friendly and helpful, but the actual international link is terrible. I consistently have bad latency, and often lose packets. A buddy who lives a couple of hundred meters away has pccw, and has very few problems in comparison. I am very sick of this. Price is not a huge factor (with in reason), but my net connection provides me with both work and entertainment, and I need a connection with a reliable connection to the US. Low latency and a minimum of dropped packets (I dont particularly care about the available bandwidth).
I have literally raised about 20 support tickets with pacnet, and, apart from one, brief 2 week period, I have had consistently poor performance.
Any suggestions? Or do I just suck it up and roll the dice and go with PCCW?
EDIT: I have searched but haven't really found much more than PCCW and I-cable bashing. I do currently have i-cable for TV (ugg), NOW is not a big deal, certainly if the image quality is worse than i-cable I wont nothing to do with it.
Also, I don't think HGC has fibre in my area.