PCCW's NCall Service

Closed Thread
  1. #1

    PCCW's NCall Service

    Hello - has anyone had any success with the PCCW NCall phone service? I keep calling the PCCW helpline and they keep saying the software can be downloaded on their netvigator.

    Now, I must be blind or daft, but I can't find this software anywhere on the site.

    Sigh, just goes to say they listen but don't really help. Last month I opted out of MEDIA and MOOV services, and it pops up on my bill this month.
    The phone CS rep says they are going to reverse it on next month's bill, which makes me wonder if it will pop on the NEXT month's bill.

    I'm not sure which part of "cancel the service" they do not understand.


  2. #2

    Join Date
    Aug 2007
    Location
    Tin Shui Wai
    Posts
    659

    Yepp they did the exact same thing for us.
    We canceled that utterly useless moov service, but still got billed for it for an additional two month.
    In the end and after 20+ phone calls they deducted the payments from the internet service fee.