I'll have to update this thread. My roomy had confirmed we had the "fastest plan" there was available to residential outside of fiber (the Netvigator 1000M), so I assumed it was the 30M plan.
I dug up some of the old receipts and letters and found out the sales popped us in as the 8M w/ 2 SD channels for 24 months at $253 per month!
According to the Netvigator website, a 30M plan w/ 2 HD channels is only $326. Also, it seems most plans only have contracts up to 18 months - what gives!
So it seems they were either screwed or the sales had no idea what they were doing - which wouldn't surprise me either way, since the only person who can speak fluent Cantonese of our bunch has no knowledge of technology whatsoever.
Will take a look at this again, as we're heading down to PCCW to get this resolved and figured out.
BTW, I'm running this on a Dell E6400 w/ the new Intel Wifi Link 5300 A/G/N - we're using a G router though, and connection seems steady enough for throughput up to 48.0-54.0 mbps accordingly.
Hopefully all this will be resolved.. No wonder why I'm getting such speeds..