I believe the big boys are here to bully you. I've talked to iCable and HGC via OFTA, which i found out is quite useless as OFTA is just a puppet regulator. I guess thats just HK, be rich and you can get the government on your side and bully people
HKBN was also fined for misleading marketing a little while back: http://www.ofta.gov.hk/en/ca_bd/case_closed/T14_10.pdf
They also have persuaded the industry to adopt a code of practice on service contracts which is a significant step forward (or will be when fully implemented by the operators): http://www.ofta.gov.hk/en/ca_bd/Indu...e_Contract.pdf
In fact they make about HK$2800 per minute in profit, which is about 6.6% of revenue on their telecoms, media and ICT business overall.
But I guess you're the sort of person who would never be happy with the service unless it was perfectly reliable, unlimited bandwidth and free
I think the main problem with the case as I see it is that it took a competitor, recording calls, for the TA to have anything to go on. Sounds like the barrier for a normal mortal to fight PCCW is quite high. It also looked like only certain mis-representations were covered by the Act too, not "everything" which would be better. But good to see something anyway, it's a start.
OFTA is a waste of taxpayer's money. They should have some more watchdog programs on TV to keep the checks and provide entertainment at the same time.