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HGC vs. PCCW vs. HKBN

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  1. #41

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    Quote Originally Posted by humpty
    HKBN is good for customer service. The speed though is only 100mb inside HK.
    I am surprised by this, personally i have had some annoyance with their customers service. More specifically i found it almost impossible to communicate, in english, with either their customer representative by phone or in person at their TST office. I kept having to repeatedly contact them over a three week period just to solve a very simple problem.

  2. #42

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    Quote Originally Posted by gwei
    I am surprised by this, personally i have had some annoyance with their customers service. More specifically i found it almost impossible to communicate, in english, with either their customer representative by phone or in person at their TST office. I kept having to repeatedly contact them over a three week period just to solve a very simple problem.
    Didn't you watch their ad? They'll help you pick out the right table and set up your laptop as well

    I believe the big boys are here to bully you. I've talked to iCable and HGC via OFTA, which i found out is quite useless as OFTA is just a puppet regulator. I guess thats just HK, be rich and you can get the government on your side and bully people

  3. #43

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    Quote Originally Posted by ycchai
    OFTA is just a puppet regulator.
    The puppet regulator has just fined PCCW for misleading sales pitches. OK, so it's only $100,000 but the law doesn't allow them much more, and at least they're trying to bring some of the worst sales practices into line.
    http://www.ofta.gov.hk/en/ca_bd/case_closed/T68_09.pdf

    HKBN was also fined for misleading marketing a little while back: http://www.ofta.gov.hk/en/ca_bd/case_closed/T14_10.pdf

    They also have persuaded the industry to adopt a code of practice on service contracts which is a significant step forward (or will be when fully implemented by the operators): http://www.ofta.gov.hk/en/ca_bd/Indu...e_Contract.pdf
    MovingIn07 likes this.

  4. #44

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    Quote Originally Posted by PDLM
    The puppet regulator has just fined PCCW for misleading sales pitches. OK, so it's only $100,000 but the law doesn't allow them much more, and at least they're trying to bring some of the worst sales practices into line.
    http://www.ofta.gov.hk/en/ca_bd/case_closed/T68_09.pdf

    HKBN was also fined for misleading marketing a little while back: http://www.ofta.gov.hk/en/ca_bd/case_closed/T14_10.pdf

    They also have persuaded the industry to adopt a code of practice on service contracts which is a significant step forward (or will be when fully implemented by the operators): http://www.ofta.gov.hk/en/ca_bd/Indu...e_Contract.pdf
    Sorry, but $100k is nothing for PCCW. That is probably how much it makes in one minute.

    As for a code of practice, again total waste of time. No legal status to it at all. Just more bulls*it to please, well I don't know who.

  5. #45

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    In fact they make about HK$2800 per minute in profit, which is about 6.6% of revenue on their telecoms, media and ICT business overall.

    But I guess you're the sort of person who would never be happy with the service unless it was perfectly reliable, unlimited bandwidth and free


  6. #46

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    Quote Originally Posted by PDLM
    In fact they make about HK$2800 per minute in profit, which is about 6.6% of revenue on their telecoms, media and ICT business overall.

    But I guess you're the sort of person who would never be happy with the service unless it was perfectly reliable, unlimited bandwidth and free
    Yep, like the sound of that. Free is always good.

  7. #47

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    Quote Originally Posted by pin
    Free is always good.
    In my experience free is almost always crap.

  8. #48

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    Quote Originally Posted by PDLM
    In my experience free is almost always crap.
    But Taking a crap always feels good

  9. #49

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    I think the main problem with the case as I see it is that it took a competitor, recording calls, for the TA to have anything to go on. Sounds like the barrier for a normal mortal to fight PCCW is quite high. It also looked like only certain mis-representations were covered by the Act too, not "everything" which would be better. But good to see something anyway, it's a start.


  10. #50

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    OFTA is a waste of taxpayer's money. They should have some more watchdog programs on TV to keep the checks and provide entertainment at the same time.


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