Yesterday morning Dropbox wound back our account to a point in November - without asking - meaning we lost TB worth of data. We work in Dropbox and while I personally keep a Time Machine backup of all my stuff, for staff whose projects are not under me, we were stuffed. You cannot get support for Dropbox during HK office hours, so my IT guy got onto them as soon as the US opened.... and they were USELESS.
Needless to say, we will be ditching them.
But that's not an easy task, nor do we really have any idea where to move.
We are a great fan of cloud services and syncing. Our IT person is based in NZ and our HK guy is just one of our staff who likes dabbling in technical stuff - we really don't want to have to install a server and figure out how to use it! We have some desire for privacy but are not anal about it (most of the alternatives I have seen focus on encryption rather than ease of use - its not a prime focus for us, although we need it to be reasonable).
We basically need everything Dropbox for Business currently provides, but ideally 24 hour customer service as well.
I have tried searching for alternatives for dropbox, asian based dropbox, etc etc. There seem to be millions of alternatives and everyone is pushing their own favourite with it being almost impossible to tell if they are paid reviewers or what.
There are people on here I know are very tech savvy and whose opinions I trust. So if you have any suggestions, please let me know. If you prefer to do so privately, please send a PM.
Thanks in advance for any help.