Hi all
The following is a layman's attempt to summarize the advantages and limitations of using non-PCCW residential DSL broadband services based on a few assumptions.
(1) Local loop - when a problem occurs, whether at the local area or building level, a residential DSL connection is lost and is up to PCCW to fix the problem. An independent ISP leasing the local DSL loop from PCCW is helpless in such situation.
(2) Latency, packet loss and other performance issues - these are usually not local loop-related, and more likely to be caused by network (eg, IP) problems. In this case, a quality independent ISP is likely to be in a better position to identify and fix the problem more quickly, and, hopefully, better placed to prevent them from happening in the first place.
Your feedback is invited!
Sam