iCable supremacy

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  1. #1

    Join Date
    Jun 2006
    Posts
    2,164

    iCable supremacy

    Another tale of not so good fortune with iCable / HKBN,

    Bad customer service is everywhere, especially in the telco industry. But iCable in Hong Kong seems to excel like few others.
    iCable makes the simple difficult | ComputerWorld Hong Kong

  2. #2

    Join Date
    Mar 2010
    Posts
    776

    The customer service is only as good as customers demands. Don't blame the ISPs if they sell cheap shit, people want to buy cheap shit.


  3. #3

    Join Date
    Aug 2005
    Location
    Singapore
    Posts
    2,586
    Quote Originally Posted by Fenix2
    The customer service is only as good as customers demands. Don't blame the ISPs if they sell cheap shit, people want to buy cheap shit.
    CS is HK was bad to begin with and its been getting worse of late. It has nothing to do with people wanting cheap shit.. The CS for certain ISPs like Icable and HKBN is crap even if you have several connections linked to one account that's giving them a decent bit of revenue.

    I blame it on Bad Management, Shitty local staff and a FK you attitude towards the customer once they pay up.