i can tell you on the basis that i deal with insurance claims, around handfull of pc and mac claims per year, the mac claims are always cost more to repair, i presume that this maybe as result of apple initative to get people to buy new products ( esp consider their target market has almost religious like following) instead of repairing.
one fact is that it's a load of bull that mac don't break down as often as pc, they have similar breakdown rates except one is usually easily and inexpensive to repair while the other is not.
Moving, I don't quite get it. You've bitched on several posts about how unhappy you are with Apple for one reason or another, be it services levels or cost, yet you are fine to stay with them.
You know full well that Apple is a premium product, and as a result charges premium prices for both its products and its after care services (even if you are going through authorised retailers).
As for Windows software problems, I have to say, yes things were a bit flaky with 95, but since XP its not been bad, and now with Windows 7, using Windows is actually not that bad. But saying that my friends who use OS do keep on raving on about it.
This is why I'm looking forward to the Apple Store opening in HK....so that Apple's official policies and repair prices can be applied here, rather than be at the whim of a third party provider.
I just hope that the Genius Bar appointments won't be booked out months in advance....
If I may say so, you're a bit odd.
I had a friend in the US who bought a MacBook Pro Last July. Wifi card has had problems. Took it in to the Apple store once - was asked to restore OS and see if it fixes the problem. It didn't. He took it in again, and they gave him a new one. Not a refurb, a new one of the current model, not his previous model.
I don't see that happening with the current service providers in HK.
Compare that to the stories we hear in HK where Smartone/Three/CSL say they won't replace the battery blah blah and sign up to a new contract. I hope the presence of an Apple store here breaks that down.