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Pccw suspends my Internet with out warning or notice

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  1. #11

    Join Date
    May 2005
    Location
    Sai Kung
    Posts
    4,151

    Just had a fun one with PCCW today. Lost all services, fixed line, a business fixed line, broadband and NowTV. Clearly a line problem. So call fixed line tech. Takes details, can't fix until tomorrow and I will have to contact netvigator, NowTV and business line tech separately. 4 different depts for one fugging line. After a few choice words df heads off and comes back and states same. Eventually screamed enough they sent someone out who sorted it from outside.

    dear giant likes this.

  2. #12

    Join Date
    Dec 2009
    Location
    Sai Kung / Clearwater Bay
    Posts
    1,529

    that was my strategy jay Kay,

    it worked., I told her/him that I would be down in an hour to sort this out,, tho these weren't the words -

    anyway they were waiting for me at the door - admitted they were baffled why it appened - gave me one free month and now back on month to month.
    @pdlm

    dear giant likes this.

  3. #13

    Join Date
    Dec 2009
    Location
    Sai Kung / Clearwater Bay
    Posts
    1,529

    word of the day

    inhongkongpetence

    dear giant, huja and luckycat like this.

  4. #14

    Join Date
    May 2010
    Posts
    4,713

    you may all have less problems if you try to speak the local dialect.


  5. #15

    Join Date
    Oct 2008
    Posts
    1,369
    Quote Originally Posted by dumbdonkey:
    you may all have less problems if you try to speak the local dialect.
    I take turns dealing with local companies/workers with my wife, who speaks Cantonese natively. Our experiences are quite similar.
    TheBrit likes this.

  6. #16

    Join Date
    Dec 2009
    Location
    Sai Kung / Clearwater Bay
    Posts
    1,529

    doesn't necessarily help. although it may make a sleepy head less sleepy for a minute- they still don't listen or retain info- it's more oh look the westerner speaks funny Cantonese....

    I often suspect thru my neighbors lack of sleep requirement if this is endemic here- ie a lot of peopel have the attitude only want ro be awake at home and sleep where possible during the day? work being the obvious place?

    dear giant likes this.

  7. #17

    Join Date
    Dec 2009
    Location
    Sai Kung / Clearwater Bay
    Posts
    1,529
    Quote Originally Posted by Satay Sue:
    It was the lack of notice TB. And lying that they tried to call me. I'm sure "we will pretend that we tried to call you" is not in their small print.
    Haha! yes - the missing missing call.. they tried to tell me they sent me a letter informing me..

    definitely not in the terms I signed...

    they said they will come tomorrow.,

    if not u lot will be hearing about occupy Pccw on satureday.... :0
    dear giant likes this.

  8. #18

    Join Date
    Dec 2009
    Location
    Sai Kung / Clearwater Bay
    Posts
    1,529

    whoooo! hooooo!

    we are back online!

    the gruff PCCW guy said to me - yeah those CS people are always making mistakes!!!


    that caused so0 much stress it was beyond belief..

    dear giant likes this.

  9. #19

    Join Date
    Dec 2009
    Location
    Sai Kung / Clearwater Bay
    Posts
    1,529

    never ever - ever say never again...

    just got a text..

    pay your bill now or be disconnected..

    how on F!@#ing earth do they keep screwing up sooooooo much?

    so now I have to log onto cs.netvigator..

    ofcourse since I have been payiing my autopay for let me see 8 years now - I *may* have forgotten the password..

    any hints?

    its probably based on ID number?

    is drop the number - and 5 letters ( that didnt work )

    quite (VERY) busy today and I will be needing my internet!

    FFS!!!!!

    dear giant likes this.

  10. #20

    Join Date
    Jun 2004
    Location
    HK
    Posts
    14,624

    If you wait a week or so usually they send you a paper bill threatening to cancel your line unless you pay within 7 days.

    you go to 7/11 and pay.

    I have been doing this for 6.5 years. works just fine.

    dear giant and bookblogger like this.