done with dell

[dumbdonkey]

A lot of times with these pre built computers is that the OS is OEM, you're not going to get a disk with it on. You may find a Microsoft serial number stuck at the back or bottom or the PC, so you download the correct version from Microsoft's website and enter the serial number.

this would've been the perfect response from dell's tech support. thank you.

[bossanova0730]

May be Dell isn't as good as when my brother bought his laptop in 2006....