i am so done with dell. never again.
this is a work issue. my dell is out of warranty. hard drive crashed. Dell cannot provide the original OS and the drivers on a disk. why? why do i have to wait till tomorrow? i thought we were in the digital age.
Hemm, may be they can provide fast service for their selected latest models only? May be they do not have physical tools (drivers etc) for your model and need time to prepare it? Assuming that the problem is related to 'old' model, not Dell overall service level.