I have HKT fibre 500 m/bit connection with a Huawei modem/router plus a NowTV box.
Using this, my work VPN continually drops every 10-60 minutes but I'm at a loss why. I could use some advice before I point the finger at HKT and get someone to come and look at it.
I've tried:
- Turning off wifi and plugging directly into modem/router
- Using different VPN access points in Asia, N America and Europe (my company has a few)
- Using an app to ping google every 3 seconds (with VPN off) - left it running overnight, didn't drop a single ping
- Speedtest (without VPN) gets me 400-450 down/up
No matter what VPN keeps dropping causing havoc with my work apps. If I go somewhere else and use someone else's wifi, it never drops.
I'm guessing very short interruptions are occurring, things that would cause a tiny delay in ping, but enough to make a VPN disconnect. How can I prove this? And even if I can, what could HKT do? I suspect this Huawei modem/router is a POS, but I don't feel like committing to renting the more expensive one with no guarantee it will fix my problems.