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  • 6 Post By shri

HKBN - Good service...

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  1. #1

    Join Date
    Dec 2002
    Location
    θ–„ζ‰Άζž—
    Posts
    47,964

    HKBN - Good service...

    Our internet went down on Friday afternoon - there was no signal on the fiber box.

    Called HKBN @ about 6:30PM when I got home, spoke to a rep who scheduled an appointment for Sunday. Told her a Sunday appointment was a problem, as the son needed to get a bucket load of home work and revision done for a test on Monday. They managed to reroute a technician who showed up on Sat around noon and managed to fix the problem.

    The problem - someone / thing had happened in the junction box and our fiber connection was "disconnected". Fixed in 5...

    Not saying that PCCW/HKT would not have sent a technician out in the same time frame - they have in the past. Just saying, I'm happy with HKBN.

    WMDS, Mrs. Jones, wayland and 3 others like this.

  2. #2

    Join Date
    Sep 2013
    Location
    Hong Kong
    Posts
    95

    Is it possible to set up a company bigger and better than HKBN? : )