Trying to understand the PCCW Netvigator / NowTV / Plans Package

[Boris]

for Home Wireless (enables the wireless function in the PCCW mode$18 m)
$38 for 2 Now TV channels

Why should we pay when they come for free.
I have an 18month 8M connection and pay $223 pm ( with the above included ) because there is no higher service here.

[victorminC]

for Home Wireless (enables the wireless function in the PCCW mode$18 m)
$38 for 2 Now TV channels

Why should we pay when they come for free.
I have an 18month 8M connection and pay $223 pm ( with the above included ) because there is no higher service here.

Your price should be $226
$208 for the broadband and $18 for the Home Wireless
though you cannot seperate them as it comes in a hard bundle

[Boris]

Its 223.
There was no "option" on the wireless, on the order, or on the contract.

[humpty]

... Now TV is no more " crap " than any terrestrial or satellite / cable tv network anywhere in the world. I guess you might just have a radio in some dark corner !

The radio in the dark corner is better.

[CrazyDelta]

It is quite incredible that a company as big as PCCW has such poor business practices.

Nonetheless, they still provide stuff in terms of high speed very reliable internet, streaming sports on mobile, HSPA+ etc etc, innovative stuff.

I think they just need to be told outright from their customers on what they can do to improve.

I've in fact had a few well worded email exchanges with their customer services departments, most of which they do resolve and take into consideration my suggestions and pass them on to technical department or management.

I think what would be appropriate is we write them a memo petition, kindly stating the good things they have and then letting them know how they can improve in terms of their practices and relations with their customers.

Of course it may all fall onto deaf ears, but at least it is worth the effort to try from one side, instead of being stuck on an online forum and just exchanging posts about how crappy service they have.

Any takers?

[pin]

It is quite incredible that a company as big as PCCW has such poor business practices.

Nonetheless, they still provide stuff in terms of high speed very reliable internet, streaming sports on mobile, HSPA+ etc etc, innovative stuff.

I think they just need to be told outright from their customers on what they can do to improve.

I've in fact had a few well worded email exchanges with their customer services departments, most of which they do resolve and take into consideration my suggestions and pass them on to technical department or management.

I think what would be appropriate is we write them a memo petition, kindly stating the good things they have and then letting them know how they can improve in terms of their practices and relations with their customers.

Of course it may all fall onto deaf ears, but at least it is worth the effort to try from one side, instead of being stuck on an online forum and just exchanging posts about how crappy service they have.

Any takers?

Why would they bother?

No real competition in HK?

For cable, who do they compete with? ICable? Their cust services are EVEN worse. OK, maybe HGC, but I don't think there are everywhere. Sure there are the smaller cable providers, I guess possibly them, but none of them have got the critical mass that PCCW has.

Fixed line? Maybe HGC?

Mobile. OK, here there is a bit more competition, and it shows, being the number 4 operator (out of 5) with only China Mobile having a smaller subscriber base.

[ray98]

Understand this - PCCW are vampires, they see customers as money trees to be exploited at every available opportunity, they do not care whether you are satisfied as long as they are squeezing you for revenue. That is the culture from the board to the management to frontline staff. But what do you expect from a company lead by a chairman who doesn't have a degree to his name but has had a silver spoon in his posterior from birth?

So petition? It's like playing a piano concerto to a wild bull - total waste of time.

[humpty]

pccw bought a monopoly way back, an infrastructure that is hard to break (telephone lines and antennae stations), they didn't need to do much to keep in front. There is simply no creative leadership there. Mobile devices have cut into their revenue, more people are ditching their household telephone lines and wireless broadband is already here.
Why do you think Dickchard Li wants to get rid of it so much?

[PDLM]

pccw bought a monopoly way back, an infrastructure that is hard to break (telephone lines and antennae stations), they didn't need to do much to keep in front. There is simply no creative leadership there.

Er, well actually they sold their (rather good) mobile arm (CSL) to Telstra. Then they realised this was a mistake (one that many others made, including, for example, BT selling their mobile arm in the UK) and bought the only thing that was available - the very cheap and crappy Sunday mobile network. This is why there is such a big disconnect in quality (of product and of customer service) between PCCW fixed and PCCW mobile.

And as to "creative leadership" there is absolutely no doubt that PCCW was THE world leader in IP-TV over several years -it's only in the last couple that others have started to catch up.

[Miss P]

OK so I am clueless about all this IT phone/ tv /stuff -I have satellite tv ,no longer have NOW tv although still have the decoder box ,have a Netvigator account to run the computer ...
so I want to access Indian language tv channels which are not available on satellite...and I have no clue as to how to get the tv channels ,if any. to come through my TV screen from the phonelines.The thought of trying to explain what I want to PCCW gives me a pain in the eyeball...any advice for me please re the Indian TV channels? thanks in simple language please ...