Last Christmas, I received a Samsung cell phone as gift. It came with a warranty card that asked me to enter my contact information, the productâ€™s model number, serial number â€¦ etc. I could not know where I bought the phone, and wrote gift on the box that asked me where I bought the phone.
My bad dream began a few weeks ago when I took the phone to Samsungâ€™s Hong Kong agent for repair. They insisted to see a receipt of the purchase if I wanted free warranty service. If not, then I must pay them $1,500.
I tried explaining to the Samsung agent that the phone was a gift. It would be embarrassing for me to ask the person who gave me the phone to get me a receipt. This person already left Hong Kong. Itâ€™s unlikely that he would still have the receipt. He probably couldnâ€™t even remember where he bought the phone. Unfortunately, the Samsung agent insisted that itâ€™s either paper receipt or no free service.
Receipts are nothing but a record that confirms information about the payment of goods and services actually takes place. When we lived at an analog age, receipts were in paper. We now live in a digital age. There is no excuse that Samsung cannot retrieve a digital record of the purchase of my cell phone. I can only conclude that:
Â· The global brand that Samsung aspire is a sham,
Â· Samsung do not expect people buy their products as gifts, in which case they should put a warning sign on their products,
Â· The agent Samsung use in Hong Kong has a dirty deal going on with their principles to keep a backward operation at the expense of consumers, or
Â· The warranty card is a purely a ploy to for Samsung to send me junk mail. The last thing in Samsungâ€™s mind is to give customers a decent after-sales service.
I own appliances by Sony, Philips, Lenovo, Buffalo, HP â€¦ etc. When I call them for service, the only information they want is the phone number I put on the warranty cards.