they definitely import grey market goods, hence why they say warranty is only 3 months, and if you look on their forums when people ask about the 12 months manufacturer warranty they will say 3 months and avoid the question. and i also read somewhere that when someone's phone did need repair it got sent back to europe or something and took them a couple of months to get it back. i'm guessing the phone is a european grey import so had to be sent their by expansys to get it repaired.
anyhow, i just decided to get the s3 from wilson's communications, got a 12 month playment plan with no interest so only $466.50 a month and very good customer service. first phone had the samsung logo misaligned so went back and they opened a new phone and swapped the cover for me. then i realised the battery cover is slightly loose (me being really picky), switched for another battery cover which still felt loose and i said it was prob the phone body with the issue no the battery cover. so he swapped my s3 for a brand new s3 and they made sure i was all happy.