Our HKBN contract is expiring in 10 days. We have used their service for the past 2 years and are considering renewal.
The online auto-renewal is quoting us a price of $238 a month for 1000M broadband, home tel, and MyTVSuper (not sure what channels are included but we hardly watch tv anyways); 24 months contract. However, as a new subscriber signing up for the same plan in the same building, the price is only $178 a month.
I have contacted HKBN by phone, online chat, and email to see if they would be willing to match our renewal rate to the same as a new subscriber, but they tell me that $238 is the lowest they could do for us.
I know $60 a month is not huge (though over 24 months $1,440 is not a small amount), but it's the principle of it that's bugging me.
How can a company only want to attract new customers and not want to retain existing customers??
Has anyone else had similar experience with HKBN?