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Smartone vs HKBN Home Fibre

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  1. #1

    Join Date
    Jul 2005
    Location
    Hong Kong
    Posts
    36

    Question Smartone vs HKBN Home Fibre

    I've inquired about home fibre internet plans from PCCW, HKBN and Smartone and it appears that Smartone offers the cheapest plan. I am not after ultra fast internet. I am good as long as I can use it to surf and stream videos (I know streaming depends on other factors). Occasionally, there will be 2-3 people in total sharing the internet connection at home.

    Can anyone here using Smartone and HKBN home fibre provide feedback on their internet speed and customer service? Is their home fibre reliable? I have read super old threads but wanted to get a more recent feedback since I have never used Smartone/HKBN fibre before. I read that Smartone is using HKBN's fibre infrastructure.


    Smartone (24-month contract):
    500M = 150 HKD /month
    1000M = 166 HKD / month
    Free installation

    HKBN (24 month contract):
    100M = 198 HKD + 10 HKD (wifi) + 680 HKD (installation fee)

    PCCW
    200M = 188 HKD + 38 (wifi)
    Free installation


  2. #2

    Join Date
    Aug 2009
    Posts
    1,685

    I have SMARTONE 1Gb, switched from PCCW 1Gb 6 months ago. I find it much better for streaming eg. When using Netflix on PCCW it would take sometimes minutes for it to build up to full HD, Smartone does it in seconds.


  3. #3

    Join Date
    Jul 2005
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    Pearl of the Orient
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    Switched from HKBN 500 to Smartone 1000, haven't noticed any difference except the latter is a lot cheaper.


  4. #4

    Join Date
    Dec 2014
    Location
    Hong Kong
    Posts
    228

    Smartone's fibre network is provided by HKBN.

    imparanoic likes this.

  5. #5

    Join Date
    Dec 2010
    Posts
    2,954
    Quote Originally Posted by Cwbguy
    Switched from HKBN 500 to Smartone 1000, haven't noticed any difference except the latter is a lot cheaper.
    can't find the earlier thread:

    CWB what was HKBN's final and also best offer to you for renewal versus Smartone

  6. #6

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    Jul 2005
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    Quote Originally Posted by chichow
    can't find the earlier thread:

    CWB what was HKBN's final and also best offer to you for renewal versus Smartone
    The final offer was when the sales guy was getting quite stroppy was $368, the best was $218, for the 500 service.

    Smartone $166 for 1000.

  7. #7

    Join Date
    Nov 2009
    Posts
    962

    How's the customer service dealing with calls? I mean, probably you don't really need to call them, since it's HKBN's reliability there, but just wanted to know how good are they. I renewed mine with HKBN, just in case.


  8. #8

    Join Date
    Dec 2010
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    2,954

    HKBN and Smartone I found were both fine.

    the shop HKBN guys are sometimes a bit surely


  9. #9

    Join Date
    Dec 2010
    Posts
    2,954

    old but still relevant

    Data point

    Currently paying 148/month Smartone Fiber 500M

    Smartone Renewal Offer
    500M $118
    1Gb $128

    HKBN
    500M + TV $218
    1Gb + TV $238

    PCCW
    says they have up to 10Gb and will contact me for pricing

    iCable
    200M $78 but 3 year contract and strange 200M down, 10Mbps up Hybrid Fiber Coaxial Network < - WTH?

    pin likes this.

  10. #10

    Join Date
    Dec 2010
    Posts
    2,954

    also weird that the online Smartone tool only offers 100M when I put in as a new customer.


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