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OnePlus - Possible Credit Card Fraud

  1. #11

    Join Date
    Jun 2015
    Posts
    145
    got this in the mail
    ----------------------------------

    Dear user,

    We are deeply sorry to inform you that following an attack on our systems, your credit card data may have been compromised. This data includes the card number, expiry date and security code that you entered at oneplus.net.

    As soon as we were made aware of the attack, we launched an urgent investigation. We suspended credit card payments and have been working with a cybersecurity firm to reinforce our systems.
    We recommend that you check your card statements and report any charges you don't recognize to your bank. They will help you initiate a chargeback and prevent any financial loss. If you run into any problems, or need further guidance, don't hesitate to reach out to us.
    Meanwhile, we are looking for a suitable way to offer one year's credit monitoring to affected users. Credit monitoring is a service that alerts you to any abnormal or fraudulent use of your credit card. We will be in touch over email with details on how to claim your credit monitoring.
    Once again, we cannot apologize enough for this incident and the trouble it may have caused you. We have informed the relevant authorities to monitor your card status, and will take measures to ensure this never happens again. If you have any questions, our customer support team is available at [email protected].

    Our deepest apologies,
    The OnePlus Team

  2. #12

    Join Date
    Jun 2015
    Posts
    145

    This has to be a joke right? I need to give OnePlus my new credit card info to sign up for this credit monitoring service?

    JAherbert likes this.

  3. #13

  4. #14

    Join Date
    Jun 2015
    Posts
    145

    Had I received that email from OnePlus one day earlier...actually not sure if I would have canceled my HSBC card... that email doesnt sound alarming enough for the dumbass me

    Shall I redirect my anger and frustration toward HSBC for not blocking the transactions instead of letting them through till my card limit was reached?


  5. #15

    Join Date
    Dec 2014
    Location
    Quarry Bay
    Posts
    141

    As a user I think HSBC credit card has more security controls - if they think it is serious, they would have asked you to change the card. I was asked to change my card a few years back.

    Quote Originally Posted by Tadashi
    Had I received that email from OnePlus one day earlier...actually not sure if I would have canceled my HSBC card... that email doesnt sound alarming enough for the dumbass me

    Shall I redirect my anger and frustration toward HSBC for not blocking the transactions instead of letting them through till my card limit was reached?

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