My One2Free Experience

[ray98]

My contract with Smartone ends next month and here I was thinking long and hard about whether to move to PCCW or 1010.
I have a friend on PCCW who tells me she gets a lot of missed calls (calls not coming through even though her friends swear they've called).

I'm not sure which way the ball's swinging at the moment, but if I can get an unlimited data (or at least high data usage) plan on Smartone, I may stick with them. I do agree that their CS is pretty darn good, and I get calls back when they say they will call.

I have just switched to One2Free from Smartone and I am starting to regret it already because the network signal is not as strong as Smartone's. If you live in the NT, stick with Smartone.

[Blueman]

I have just switched to One2Free from Smartone and I am starting to regret it already because the network signal is not as strong as Smartone's. If you live in the NT, stick with Smartone.

Nice one Ray, yeah I do live on 'The Dark Side', NT :P

[Blueman]

Well, look at the $250 unlimited data plan on smartone (which is what i'm no). no complaints from me on this.

I looked at the Smartone site, and unfortunately couldn't find anything about their $250 unlimited plan. Why do I get the impression the phone companies' websites were written by mystery/fiction authors? No-one knows what's going to happen until you've signed up to a plan you never suspected?

[pin]

I looked at the Smartone site, and unfortunately couldn't find anything about their $250 unlimited plan. Why do I get the impression the phone companies' websites were written by mystery/fiction authors? No-one knows what's going to happen until you've signed up to a plan you never suspected?

OK, have a look here:

Which is the best data plan?

and

mobile data plans

Which will have links to all the relevant unlimited data tariffs in HK.

And then the specific page on the smartone website:

Price plans - Hot offers

[Blueman]

Thanks Pin, the second link looks a bit dated now but the 3rd link is very informative, I don't know how you found it but thanks a great deal!

[Max]

I left One2Free long time ago due to my frustration with their billing system, its not as transparent as it should be and looks like things are still the same. I still get stories from a mate having billing issues where extra items where charged to the bill and took weeks to argue and get a refund.

you too huh? same reason I left One2Free for Smartone. Very vague billing structure/system. Which is a shame since their network coverage is pretty good. Though I did notice more than a few blackspots while using them.

Smartone may not be perfect and they may be lacking in a few areas,(coverage, rates,..etc..) but so far their service has been top notch.

As for PCCW, while I don't use their mobile service, I do use their fixed line, IDD, and internet services and I find them to be pretty decent and prompt in solving problems...despite the complaints they get from everyone else.

[humpty]

Most of the CS on phone are either bunch of crooks who care only about sales or shifting the problem to somebody else.

The email systems are no better. I'm convinced they have databases full of auto-replies that respond on keywords. I'm still waiting for a termination form from PCCW I asked for way back. There's must be some auto-bot program sitting on their servers having a good laugh.

Even in the shop, expect the worst. I once walked into a '3' shop only to be directed to a phone on the wall, the only assistance the guy offered was to dial-up the CS number for me and then promptly handing me the grubby phone. He went back behind his desk, I stood there by myself in an almost empty shop holding the phone wondering
whether to pinch myself, it was so surreal.

Strangely, the only nice encounter I faced was with trainee sales mainlander (NWT), with the job of renewing contracts. They just do
what they're trained, no extra hard sell.