CSL voicemail not working

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  1. #1

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    CSL voicemail not working

    I'm probably missing something obvious here, so I apologise in advance!

    I have a CSL pre-pay SIM, and very basic Nokia brick type mobile. When people call me it doesn't go to voicemail - just rings out until there's a recorded message saying unavailable. When I call my voicemail myself from my mobile it tells me I have no new messages, and gives me various options, including selecting a pre-recorded or personal message. It doesn't give me an option to activate / de-activate voicemail.

    Anyone got any ideas?


  2. #2

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    Menu / Settings / Call settings / Call Divert

    gives you three options: Busy / Not answered / out of coverage or off

    You can check or set the status for each one.


  3. #3

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    Thanks, PDLM. Just tried that but when I get to the save voicemail number part it attempts to save, then says "Request not completed". When I bought the phone the VM number was saved in contacts, so that's the number I'm trying to divert to. Aaarghhh!


  4. #4

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    My Nokia with a CSL(one2Free) postpaid sim gives me the option of "To voicemail number" or "To other number" when I do "activate". I select the former and it just seems to work. I don't manually enter any digits.


  5. #5

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    Have you tried the * 133 * method?


  6. #6

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    Yes it gives me those options. First time I clicked to voicemail number. Then it gave me a number entry box with a note at the top saying save voicemail number first. I picked out the voicemail number using search contacts function. Clicked save and it didn't work. Now when I try it doesn't give me the option to enter number, just appears to be trying to do something, then says request not completed. Same thing happens when I try to cancel. When I check status it tells me its not activated. Tried turning phone off then on again, still the same.

    I need a new phone!


  7. #7

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    Claire

    No, what's the 133 method?


  8. #8

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    When I had my old, old phone I remember having to input * 133 (or another number) * then a another number, I guess the voicemail number (?). Sorry it was a long time ago and the information was on a small card. Have you tried calling CSL (a fairly pointless effort I know)? Or going into one of its centres? Or checking the CSL (1010 or one2free) website?


  9. #9

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    I've tried, but can't seem to get through the options to actually speak to someone!

    Very annoying as I'm paying for the voicemail service!


  10. #10

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    I have checked my call divert (Nokia golden oldie) and for both "Busy" and "Not answered", the number is +85219xxxxxxxx (the xxxxxxxx is my number).

    I also think you have to call 988 to set up the voicemail message options to start with.


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