Today OFTA has published a judgement against Smartone and one of its salesmen who told some corporate customers about a network upgrade that CSL was planning (using cheap Chinese ZTE gear rather than solid stuff from Nokia), and suggesting that this would lead to a loss of quality of CSL's service. OFTA found this to be unfounded speculation and has fined Smartone.
However, the "upgrade" has recently been taking place, and the experience of me and a friend who is also on CSL is that the Smartone guy was absolutely correct: in my case I now have unusable coverage in places where I had coverage before (in the FCC to give a specific example) and my friend went several days unable to receive inbound calls at home (DB), and still has intermittent problems.
So shouldn't the fact that the salesman's professional judgement was proven correct be a valid defence?
(And has anyone else noticed the problems with CSL in the last couple of weeks?)