Now TV rang me up to inform me that I needed to renew my contract.
Well, they didn't ring me up, they rang my wife up, how they got her number is a whole different story.
Anyway, their Rep rings up at 10 pm at night, during dinner, asks if I want to renew on the same terms as before?
I state 'yes' and that was that.
Now my original contract was for 12 months and I have received an email stating that I've agreed and been signed up for 24 months.
I've questioned this and they have told me 'since the propose package was accepted by register with provided register full name and Hong Kong ID card number for our verification, therefore, we are sorry to inform that we are unable to change other package, please accept my sincerely apologies in this matter.'
Now the sales rep clearly asked me if I wanted to 'renew on the same terms?' Surely, this would mean that they will extend me for another 12 months and not 24?
Seems they are not going to budge on this.
Anyone else had similar situations with Now-TV which they resolved?