nope. do not agree. citibank and BOA can provide retail banking service if they want to. in fact they do have the branches here to do so. Stb and HSBC are always competing against one another. if retail banking is so good money to be made, then SCB just need to raise their service one notch higher and they can snatch all the clients from hsbc. they are not doing it means there is nothing much for them to earn.
tell me the profile of a retail banking client and explain to me where the bank can make money out of these clients ?