Like Tree14Likes

HSBC service sucks!

Closed Thread
Page 1 of 3 1 2 3 LastLast
  1. #1

    Join Date
    Jun 2015
    Posts
    3

    HSBC service sucks!

    They are inefficient, they took 1 month to process my credit card application, even after asking for supplementary documents, they said the document might be not clear. I submitted the document through their branch, they took the original document from one of the local University and made a photocopy of it! I keep calling everyday, until I decided to go to their branch personally. They said they'll give me the result within this week, and today is the last day of the week (I don't think they work on Sunday), and they still can't give me the answer. How long should I wait? If you think of applying for HSBC credit card, thinking that they are efficient and meet international standard, think twice!!


  2. #2

    Join Date
    Nov 2007
    Posts
    2,112

    I think I speak for everyone here when I say - NO S*%T! HSBC is infamous for it's appallingly poor service.


  3. #3

    Join Date
    Jun 2015
    Posts
    3

    You might have a fantastic experience with them. Obviously not everyone is.


  4. #4

    Join Date
    Aug 2005
    Location
    Clear Water Bay (In Da Jungle)
    Posts
    9,968
    Quote Originally Posted by sshi:
    You might have a fantastic experience with them. Obviously not everyone is.
    Seems you didnt understand jmbf's post, he is saying that everyone knows HSBC SUCKS
    There are many thread about HSBC, lot of new comers to HK cannot even open bank accounts.

  5. #5

    Join Date
    Sep 2009
    Posts
    12

    I think you are just UnLucky. On average they are pretty ok. There will be frustration from time to time - usually due to misunderstanding. In most cases, if they have all your documents, they will process everything within a prescribed time - it is not in their interest to make customer unhappy or delay transactions. Good Luck.


  6. #6

    Join Date
    Feb 2011
    Location
    Hong Kong
    Posts
    6,317

    Agreed with OP


  7. #7

    Join Date
    Jan 2012
    Posts
    769

    Yawn...


  8. #8

    Join Date
    Dec 2009
    Posts
    7,471

    Can't be as bad as PCCW. I can't even be bothered trying to type the ridiculously stupid saga we're having with them


  9. #9

    Join Date
    Aug 2005
    Location
    Singapore
    Posts
    2,578

    Agree with OP. Their service is horrible.


  10. #10

    Join Date
    Jul 2015
    Location
    Kowloon
    Posts
    34

    HSBC is one of the bank in town that provide poorest service. They are very conservative when issuing credit cards to local when a normal salary paying job as well.

    Paxbritannia likes this.

Closed Thread
Page 1 of 3 1 2 3 LastLast