I recently was overseas and a charge was made on my credit card immediately after my use of it. The first charge was legitimate, the second which was made with a different company's name was to a tune of 195625 Yen (pretty obscure number..) but equated to just o er $14000 HKD.
I disputed the charge with HSBC, was told because I was there as a 'face to face and chip validated charge', I 'should be more diligent with my card and keep it in my sight'. This was absolutely a fraudulent charge, yet HSBC have now told me that as far as they are concerned because there was a charge slip supplied by the company (that they will give me no information on, although it comes through as 'Maximos'), and I was present for the charge, it's case closed.
Does anyone know any way I can challenge this further or get HSBC to actually give a damn?