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Minor SCB rant

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  1. #1

    Join Date
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    Minor SCB rant

    Can't log in three times, don't know why. Locked out of account. Call SCB to unlock. They say yes, sure no problem (after the usual security verification). Please try after 24 hours. I ask why so long. They say we have to notify the relevant department.

    Banking in the 21st century.

    mrgoodkat, Mefisto and Rob2020 like this.

  2. #2

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    That's Hong Kong for you. Still stuck in the 90s

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  3. #3

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    Quote Originally Posted by Plutark:
    That's Hong Kong for you. Still stuck in the 90s
    Faxes take about 2 mins to get through.
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  4. #4

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    They spend a day trying to figure out if the form that gets faxed through to the relevant department requires a signature.

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  5. #5

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    If it makes you feel better, its been two weeks since the Mrs went down to OCBC Wing Hang to try and figure out why she could not pay some bills. "You need a digital pin device" they said... Appropriate forms were filled up in triplicate and chopped.

    No device so far ...

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  6. #6

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    Quote Originally Posted by shri:
    If it makes you feel better, its been two weeks since the Mrs went down to OCBC Wing Hang to try and figure out why she could not pay some bills. "You need a digital pin device" they said... Appropriate forms were filled up in triplicate and chopped.

    No device so far ...
    Don't you know the forms need verification and this can only be done by the digital pin device.

  7. #7

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    Could it be a password update?

    I got a nag to change my password last few days for SCB.


  8. #8

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    I have the same issue, nagged to change password, changed it, now locked out of it using same/old password and can not reset. CAN NOT!


  9. #9

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    Quote Originally Posted by emx:
    Could it be a password update?

    I got a nag to change my password last few days for SCB.
    Nagged, but didn't change password.

  10. #10

    Join Date
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    I was nagged and then changed it. Entered my old password a few times and failed to logon but I'm not silly like @pin entering the wrong one 3 times in a row . But still @pin isnt there a 'reset password' link on their page where they send you some SMS and then you need an ATM card and pin and you can reset your password?


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