about 7 weeks ago I walked into a citibank retail banking branch in Ma On Shan and applied for an HK citibank credit card. the bank associate took copies of my US paycheck (with all my personal information on it: SS, address, paycheck amount, etc.), US passport (with my birthday), and my HK apartment lease agreement (includes my credit card number on it for deposit).
last week i found out citibank's credit application department never received my application, nor does citibank have any idea where my information is. it's not in the local branch i visited, it's not in their processing center, and it's nowhere to be found. now any americans here would know this is a potentially dangerous issue to my personal credit and my fear of identity theft is a real possibility as my personal info would probably fetch a good amount of $ as i have a spotless credit history back home.
it's taken me more than a week plus 10 frustrating phone calls and 4 different people from different places at citibank for me to realize these people have no idea what the hell they're doing. when crap like this happens in the US i would ask for credit monitoring service to be paid for 3 years or so, but so far the peons answering calls and calling me have no authority or any idea what a credit monitoring service is. i keep pressing to meet and talk to the "duty manager" face to face but for some reason they want to hide behind a telephone. i'd like to slap them in the face but that won't solve anything, and now i'm considering getting a lawyer involved if they don't find my personal information or at least cover credit monitoring for 3 years.
does anyone here work for citibank or retail banking? anyone know what the laws are in HK? can anyone tell me/suggest what i can do at this point? i'm getting very frustrated and if my personal info was indeed lost i would need to know ASAP so i can start monitoring my credit activities back home.