Might be easier to withdraw cash from an ATM in India and pay into the Indian account with cash.
I said Swift earlier as that is the underlying network used for most transfers and something that was implied in the original post. I am one of those last few left who does not like to involve more points of failure in critical issues, like using third party brokers / apps.
Have a GeoExpat related problem - please create a support ticket.
Fortunately they relaxed this when they bought in the number generating tokens.