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Sick of HSBC - what alternatives?

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  1. #41

    Join Date
    May 2019
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    33
    Quote Originally Posted by snjt:
    Standard Chartered
    everything from them are intolerably slow: the ATMs, their Apps, etc
    tf19 likes this.

  2. #42

    Join Date
    Aug 2012
    Location
    Location Location
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    1,201

    OK - new one from HSBC.

    I went to the branch to get some proof of payments to my TVC account. They said they could not print out anything at the branch. I had instead to sit and deal with their hotline - they are now arranging to print out the documents and will send them to the branch for me to collect them.


  3. #43

    Well, let me post a positive note on HSBC for a change. I still have a HSBC account in Hong Kong with a corresponding address in Portugal. Not sure why, guess it’s for nostalgic reasons and it comes in handy when I am in Hong Kong (thanks to Covid that didn’t happen for a while now).

    Last week I received both a text message and an email requesting me to call to the HSBC fraud operations centre.

    Paranoid as I am with unsolicited messages from the bank I called the general hotline and got transferred through to the fraud operations centre. They asked if I had initiated a few transactions the night before which they had decided to block. Once I confirmed that I had not initiated any transactions they told me that they would block the card and issue me a new one.

    They subsequently confirmed my address in Portugal and because I live abroad told me they would send the new card by DHL. Received it yesterday at no extra costs.

    drumbrake, shri, Tom007 and 3 others like this.

  4. #44

    Join Date
    May 2021
    Posts
    1,733
    Quote Originally Posted by greenmark:
    OK - new one from HSBC.

    I went to the branch to get some proof of payments to my TVC account. They said they could not print out anything at the branch. I had instead to sit and deal with their hotline - they are now arranging to print out the documents and will send them to the branch for me to collect them.
    Online transactions showing contribution history not usable?

  5. #45

    Join Date
    May 2021
    Location
    Beutiful Italy, where people don't know how to drive :)
    Posts
    199

    I have always been happy with BOCHK. Standard Chartered is the worst. How they can have a banking license is beyond me.


  6. #46

    Bank of East Asia, bro. Family-run bank with an over 100 year HK history. It's the only Bank I have used here in HK, and they offer excellent service with ATM's all over the city. Online banking system is superb, and they are always on the ball- Blocked an unauthorized transaction a few months ago by some Goon in the U.S. who somehow got my credit card no and tried to use it to buy something online; sent me a new replacement card immediately. BEA, All the Way.


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