The objective: access the past 12 months of HSBC bank statements.
The problem: apparently I just... can't.
The context: I have never received any paper statements from HSBC. Ever. I am signed up for 'eStatements and eAdvice', which means I no longer receive my statements in the mail. I still get other stuff from HSBC in my letterbox though.
So I should be able to get to my statements through online banking. Only,
"There are no eStatements / eAdvice available for the selected account."
What do I do.
Apparently this is because it's a 'passbook account', which doesn't do statements. Not that certain of the semantics because my brain is a snail, but yeah. Passbook account = no statements. Apparently.
Apparently the passbook should serve as the statement? But I haven't used a passbook in like 20 years (and by 'I' I mean my mother, who I'm writing this for, I guess). I've called up HSBC and apparently I can file a form and get the statements for... 600 HKD.
I mean, sure, not that bad but... it's not my fault HSBC hasn't sent me any statements. And doesn't let me view the statements online. And doesn't let me access the statements any other way. :')
Is there like any way I can get access to them for free? Or at least for a lower fee. Because... a) yikes. And b) my mum is straight up refusing to pay 600 HKD T_T.