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Another HSBC Rant

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  1. #31

    Join Date
    Dec 2018
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    1,241
    Quote Originally Posted by rkenia852:
    @traineeinvestor I thought DBS' online access is pretty good and I am loving their new mobile banking app.

    What's the deficiencies you have come across?
    Could not ever (i.e. not once) actually log on. I kept getting the message "The system is temporarily unavailable. Please try again later." over and over and over again ... for weeks. The hapless helpless desk insisted I was was entering my password and/or login name incorrectly but even when they conceded I wasn't quite that clueless and agreed that the system would have said my login name/password was incorrect instead of the system being unavailable they had no idea how to fix the problem.

    This went on for weeks, during which I went into the brach and applied for a new login name and password with the same result and the same inability of DBS to solve the problem.

    DBS is the only financial institution in ay country I have had any kind of problem with internet access.

    Looking forward to the day when my last DBS mortgage is paid off and I can close the account.

  2. #32

    Join Date
    Sep 2006
    Posts
    60

    After using HSBC for many years and tolerating their "customer service", I have given up and moved over to Citibank. The local staff at Citi are more helpful, in my experience, have better English. For OP's purposes I am not sure how useful Citibank would be, but I can see how frustrating it would have been trying to explain the Australian tax system to HSBC.

    I feel that banks nowadays follow a cookie cutter approach and don't handle well for things that are slightly outside the norm.

    Paxbritannia likes this.

  3. #33

    Join Date
    Sep 2019
    Posts
    2,776
    Quote Originally Posted by traineeinvestor:
    Could not ever (i.e. not once) actually log on. I kept getting the message "The system is temporarily unavailable. Please try again later." over and over and over again ... for weeks. The hapless helpless desk insisted I was was entering my password and/or login name incorrectly but even when they conceded I wasn't quite that clueless and agreed that the system would have said my login name/password was incorrect instead of the system being unavailable they had no idea how to fix the problem.

    This went on for weeks, during which I went into the brach and applied for a new login name and password with the same result and the same inability of DBS to solve the problem.

    DBS is the only financial institution in ay country I have had any kind of problem with internet access.

    Looking forward to the day when my last DBS mortgage is paid off and I can close the account.
    Could it have been a cookie/VPN/ISP problem? How did you arrive at that webpage?

    Anyway, it's understandably frustrating, especially since you successfully troubleshoot most problems by all appearances.

    Quote Originally Posted by TheBrit:
    The point is he shouldn't need to know the ons and outs of how to best achieve his goals - a decent company should be client focused and deliver the same endpoint regardless of how he gets in contact - local branch, main branch, phone, RM whatever.

    This should hold true at every level, not just "Premier"
    Unfortunately regulated entities tend to lack competition.

  4. #34

    Join Date
    Oct 2010
    Posts
    20,088
    Quote Originally Posted by AsianXpat0:
    Unfortunately regulated entities tend to lack competition.
    Plenty of banks in Hong Kong

  5. #35

    Join Date
    Sep 2019
    Posts
    2,776
    Quote Originally Posted by TheBrit:
    Plenty of banks in Hong Kong
    True, but I meant on the dimension you cared about, viz., client service. I heard of exactly one bank overseas with low deposit rates but a focus on delighting customers. Basically many otherwise decent companies are not client focused because they don't need to be. Telcos being another example. Maybe what the customer thinks matters less when you need the service and the number of competitors is constrained by scale or regulation?

  6. #36

    Join Date
    Aug 2013
    Location
    The World
    Posts
    1,127
    Quote Originally Posted by loser:
    After using HSBC for many years and tolerating their "customer service", I have given up and moved over to Citibank. The local staff at Citi are more helpful, in my experience, have better English. For OP's purposes I am not sure how useful Citibank would be, but I can see how frustrating it would have been trying to explain the Australian tax system to HSBC.

    I feel that banks nowadays follow a cookie cutter approach and don't handle well for things that are slightly outside the norm.
    Citi also has a global view function too.
    bdw likes this.

  7. #37

    Join Date
    Nov 2005
    Location
    Cramped island
    Posts
    4,111
    Quote Originally Posted by traineeinvestor:
    Could not ever (i.e. not once) actually log on. I kept getting the message "The system is temporarily unavailable. Please try again later." over and over and over again ... for weeks. The hapless helpless desk insisted I was was entering my password and/or login name incorrectly but even when they conceded I wasn't quite that clueless and agreed that the system would have said my login name/password was incorrect instead of the system being unavailable they had no idea how to fix the problem.

    This went on for weeks, during which I went into the brach and applied for a new login name and password with the same result and the same inability of DBS to solve the problem.

    DBS is the only financial institution in ay country I have had any kind of problem with internet access.

    Looking forward to the day when my last DBS mortgage is paid off and I can close the account.
    i think it could be something to do with your cache as well.. i was having similar issues trying to book an air tix on the scoots website and a 'reset clear' of the cache got it done...

    on DBS site.. i actually think its a fairly good one.. so far no issues using it..
    managed to add overseas payee for money transfer etc.etc.. even the fixed deposit rate we can get on dbs site is far far better than what i used to experience in all the 3 banks in Singapore.. those banks made you go down to the branch to enjoy the better rates so they can try to pitch some high fee products to you..

    on simple functionality, i actually like the one in ocbc singapore where they show you how much you owe (i.e. credit card) and how much money you have spent from your bank account in the last 3 months or so... neat stuffs for a one glance check of financial health..
    traineeinvestor and shri like this.

  8. #38

    Join Date
    Apr 2017
    Posts
    35
    Original Post Deleted
    I have global view on Citi HK and SG.
    Please check the Citi link for use of global view and countries supported:
    https://www.citibank.com.hk/english/...l_accounts.htm
    bdw likes this.

  9. #39

    Join Date
    Dec 2013
    Location
    Hong Kong
    Posts
    10,553
    Quote Originally Posted by Paxbritannia:
    Always keep things simple with the banks and don't volunteer too much information, otherwise you risk causing confusion.
    I would generalise that to "always keep things simple with any HK institution you have to deal with, otherwise you risk causing confusion"!
    Paxbritannia likes this.

  10. #40

    Join Date
    Dec 2018
    Posts
    1,241
    Quote Originally Posted by freeier:
    i think it could be something to do with your cache as well.. i was having similar issues trying to book an air tix on the scoots website and a 'reset clear' of the cache got it done...

    on DBS site.. i actually think its a fairly good one.. so far no issues using it..
    managed to add overseas payee for money transfer etc.etc.. even the fixed deposit rate we can get on dbs site is far far better than what i used to experience in all the 3 banks in Singapore.. those banks made you go down to the branch to enjoy the better rates so they can try to pitch some high fee products to you..

    on simple functionality, i actually like the one in ocbc singapore where they show you how much you owe (i.e. credit card) and how much money you have spent from your bank account in the last 3 months or so... neat stuffs for a one glance check of financial health..
    Possibly (I'm pretty clueless on techie stuff), but I did try a pc as well as my usual Mac.

    I should get off my butt and give it another go - it's the last bank account I have to issue physical cheques out of which is a pain.

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