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Another HSBC Rant

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  1. #41

    Join Date
    Feb 2015
    Location
    Hong-Kong
    Posts
    5,638
    Quote Originally Posted by Paxbritannia
    Citi also has a global view function too.
    Is this right ? I had a look earlier this afternoon and didn't see it. Can you post a screenshot on where to click ?
    (I only have a Citi HK account and nowehere else, so perhaps the function isn't made available to me)

  2. #42

    Join Date
    Nov 2005
    Location
    Cramped island
    Posts
    3,823
    Quote Originally Posted by traineeinvestor
    Could not ever (i.e. not once) actually log on. I kept getting the message "The system is temporarily unavailable. Please try again later." over and over and over again ... for weeks. The hapless helpless desk insisted I was was entering my password and/or login name incorrectly but even when they conceded I wasn't quite that clueless and agreed that the system would have said my login name/password was incorrect instead of the system being unavailable they had no idea how to fix the problem.

    This went on for weeks, during which I went into the brach and applied for a new login name and password with the same result and the same inability of DBS to solve the problem.

    DBS is the only financial institution in ay country I have had any kind of problem with internet access.

    Looking forward to the day when my last DBS mortgage is paid off and I can close the account.
    i think it could be something to do with your cache as well.. i was having similar issues trying to book an air tix on the scoots website and a 'reset clear' of the cache got it done...

    on DBS site.. i actually think its a fairly good one.. so far no issues using it..
    managed to add overseas payee for money transfer etc.etc.. even the fixed deposit rate we can get on dbs site is far far better than what i used to experience in all the 3 banks in Singapore.. those banks made you go down to the branch to enjoy the better rates so they can try to pitch some high fee products to you..

    on simple functionality, i actually like the one in ocbc singapore where they show you how much you owe (i.e. credit card) and how much money you have spent from your bank account in the last 3 months or so... neat stuffs for a one glance check of financial health..
    traineeinvestor and shri like this.

  3. #43

    Join Date
    Apr 2017
    Posts
    35
    Quote Originally Posted by jrkob
    Is this right ? I had a look earlier this afternoon and didn't see it. Can you post a screenshot on where to click ?
    (I only have a Citi HK account and nowehere else, so perhaps the function isn't made available to me)
    I have global view on Citi HK and SG.
    Please check the Citi link for use of global view and countries supported:
    https://www.citibank.com.hk/english/...l_accounts.htm
    bdw likes this.

  4. #44

    Join Date
    Dec 2013
    Location
    Hong Kong
    Posts
    9,671
    Quote Originally Posted by Paxbritannia
    Always keep things simple with the banks and don't volunteer too much information, otherwise you risk causing confusion.
    I would generalise that to "always keep things simple with any HK institution you have to deal with, otherwise you risk causing confusion"!
    Paxbritannia likes this.

  5. #45

    Join Date
    Dec 2018
    Posts
    708
    Quote Originally Posted by freeier
    i think it could be something to do with your cache as well.. i was having similar issues trying to book an air tix on the scoots website and a 'reset clear' of the cache got it done...

    on DBS site.. i actually think its a fairly good one.. so far no issues using it..
    managed to add overseas payee for money transfer etc.etc.. even the fixed deposit rate we can get on dbs site is far far better than what i used to experience in all the 3 banks in Singapore.. those banks made you go down to the branch to enjoy the better rates so they can try to pitch some high fee products to you..

    on simple functionality, i actually like the one in ocbc singapore where they show you how much you owe (i.e. credit card) and how much money you have spent from your bank account in the last 3 months or so... neat stuffs for a one glance check of financial health..
    Possibly (I'm pretty clueless on techie stuff), but I did try a pc as well as my usual Mac.

    I should get off my butt and give it another go - it's the last bank account I have to issue physical cheques out of which is a pain.

  6. #46

    Join Date
    Dec 2018
    Posts
    708
    Quote Originally Posted by AsianXpat0
    Could it have been a cookie/VPN/ISP problem? How did you arrive at that webpage?

    Anyway, it's understandably frustrating, especially since you successfully troubleshoot most problems by all appearances.

    I'm not much of a techie - I'll check that out when I give it another go.

    Thanks for the advice.

  7. #47

    Join Date
    Dec 2002
    Location
    ???
    Posts
    28,714
    Quote Originally Posted by traineeinvestor
    Possibly (I'm pretty clueless on techie stuff), but I did try a pc as well as my usual Mac.

    I should get off my butt and give it another go - it's the last bank account I have to issue physical cheques out of which is a pain.
    DBS works perfectly for us. In some ways, I prefer it to HSBC.

  8. #48

    Join Date
    Sep 2019
    Posts
    1,004
    Quote Originally Posted by traineeinvestor
    I'm not much of a techie - I'll check that out when I give it another go.

    Thanks for the advice.
    No problem, and good luck!
    traineeinvestor likes this.

  9. #49

    Join Date
    Nov 2008
    Posts
    4,268

    Does Citibank have an equivalent to HSBC's International Banking Centre?

    e.g. I am an existing Citi HK customer and would like to open a Citi Australia account ...


  10. #50

    Join Date
    Jun 2014
    Posts
    240

    WRT HSBC, you want to be dealing with the HSBC Expat team based in the HQ office in Central. They are the specialists in this field.


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