The new concern these days is if you have your banking app on your phone with fingerprint access, thieves just need to steal your phone and cut off your finger to access your bank accounts now. Or if you fall asleep on the bus/train they might be able to do it without cutting your finger off
I''m confused, was it a VISA credit card or an ATM card?
If Visa, did you report it to Visa and what is your cash-withdrawal limit?
If you are a Premier customer and it's when the banks are open, withdraw cash from the human beings in the branch - and you get a cup of coffee too.
The same thing has happened to me - I just wondered if you managed to get anywhere with your request?