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  • 1 Post By Flapster
  • 1 Post By Anahan

Finding Neat Account Number

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  1. #1

    Join Date
    Dec 2013
    Location
    Hong Kong
    Posts
    12,323

    Finding Neat Account Number

    Is Neat still working? I just logged in for the first time in 2 years as I am finally getting my finances sorted, and I cannot find my account number at all in the website, the bot will not tell me and when I emailed customer support I got an "out of office due to CNY" reply! Has it gone belly up? Don't want to use it if it's dead.


  2. #2

    Join Date
    Jun 2011
    Posts
    116

    Do you have a Neat personal account, or a business account? They pivoted to only offering business accounts a while ago, and discontinued all the personal accounts.


  3. #3

    Join Date
    Dec 2002
    Location
    薄扶林
    Posts
    47,964

    Tried them on whatsapp? Some of the whatsapp contacts show when they were last online...

    https://api.whatsapp.com/send/?phone...t&app_absent=0


  4. #4

    Join Date
    Aug 2017
    Posts
    369
    Quote Originally Posted by Anahan:
    Do you have a Neat personal account, or a business account? They pivoted to only offering business accounts a while ago, and discontinued all the personal accounts.
    This ^^

    My wife works for Neat (not in customer service!), and they're still running
    alexdown likes this.

  5. #5

    Join Date
    Dec 2013
    Location
    Hong Kong
    Posts
    12,323

    It's a business account, yes. They replied by email, I don't even understand the reply. You would have thought it was not a hard question. You would be wrong!


  6. #6

    Join Date
    Jun 2011
    Posts
    116

    Yeah, should be a simple question to answer. You can find your account number (for receiving incoming bank transfers) by clicking into one of your accounts (HKD, USD, etc.), and then clicking the 'View Collection Info' button under your Total Balance.

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    shri likes this.

  7. #7

    Join Date
    Dec 2013
    Location
    Hong Kong
    Posts
    12,323

    Thanks. That was the reply I got by email - without the helpful graphic. Quite why it's called "collection info" and not "your account number" is beyond me.