I urgently needed to retrieve a statement from HSBC to prove a transaction that happened in May 2007. However, upon requesting HSBC, they said that they can only find transactions up to 7 years old and not beyond that. I even told the bank that I'm willing to bear the fees that they may want to do this.
Isn't it strange that they maintain no records of it given that if regulators ask them for information, they surely cannot refuse.
So now, is there no way at all to get HSBC to find such a record?