Has anyone else had any issues with <snip> overcharging?
When we signed up with them for serviced office space, the salesperson verbally told us that they "want to make it as easy as possible for us to run our business so we provide 0060 IDD service at cost." Should have got that in writing! Alas, the only document that we have from them mentions "Standard Telecommunication Rates" and nothing else is mentioned in our T&C.
Our first month IDD bill comes out to HKD15,000!! Get this - they're charging (per minute):
HKD 3 - USA
HKD 5 - Australia
HKD 5 - Singapore
HKD 6 - U.K.
HKD 6 - Japan
HKD 8 - Malaysia
HKD 10 - China
HKD 12 - India
I felt like I was back in the 80's!
For comparison, most HK businesses signed up to 0060 pay:
HKD 0.25 - USA
HKD 0.29 - U.K.
HKD 0.29 - Singapore
HKD 0.29 - Japan
HKD 0.29 - Australia
HKD 0.25 - China
Doesn't sound like "at cost" nor "standard telecommunication rates" to me. We immediately switched to another IDD provider. Our 2nd month IDD bill for the same amount of calls came out to just HKD 600... and the quality was better!
The sad thing is, we didn't have to use <snip>'s IDD service since we had the option to use other IDD providers (thru calling cards etc. - more hassle but worth the savings). We only used TEC's IDD for the first month only because they misled us on the rates.
We disputed the IDD amount in writing and paid the rent and all other fees in full. They responded by threatening us with eviction and immediate suspension of our telephone and internet service which would severely disrupt our business. All because they charged us exorbitant rates on one month's worth of disputed IDD charges. So we were essentially forced to pay this disputed amount if we didn't want our business operations to be disrupted.
Obviously, we feel cheated by the initial deception and then the subsequent bullying tactics used to collect the $$ and a stubborn unwillingness to compromise. Their reason was that they had to "meet their margins." Don't we all?!
Has anyone else had a similar experience with <snip>? Are these heavy-handed, strong-arm tactics common?