pretty confused

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  1. #1

    Join Date
    Aug 2009
    Posts
    2,711

    pretty confused

    so i have received our first monthly statement from our credit card merchant provider globalpayments.

    it shows how much sales we have made every day (deposits) and how much fees they deduct (nicely called "discounts"...). however it doesn't clearly spell out how these fees are calculated.

    visa/mastercard show 1.5% and 1.6% as base rate charges and then i have a random list of other transaction fees (literally about 20 different types).

    does anyone know or understand how to figure this one out?


  2. #2

    Join Date
    Oct 2012
    Posts
    296

    did you not discuss with them about their fee structure or how their statements are detailed and calculated, prior to signing up with them....???


  3. #3

    Join Date
    Aug 2009
    Posts
    2,711

    an employee did and essentially told me wrong information. funnily i also spoke to their people over the phone and even they could not explain it themselves...i asked them for detailed documentation of their fee structure which will hopefully explain some of this