I placed an order with Evans that was around 500 pounds (I ordered stuff for 2 girlfriends as well) and when I received the parcel it only contained 9 out of the 24 items ordered. We went through all the rigamarole of contacting Evans and finding out what happened and Arcadia's final verdict was to deal with my credit card as a "item not delivered" it was not their problem.
I contacted my credit card, the delivery service and they all said it was all in Arcadia's hands.... Long story short, I was still charged for the 500 pounds worth of clothes even though I only received 240 pounds.
In the end I my hubby (a lawyer) wrote them a letter stating the facts and explained to them "nicely" that we had no problems paying for what we received, but we did have a problem paying for the missing items. Should they refuse to refund, "further" action would be taken....
Arcadia finally apologized and admitted that they did indeed not send all the items here seeing as Hong Kong is a new place they ship to. Money was reimbursed and all is well!
Moral of the story.... if the parcel looks too small, open it and check contents before signing for it. Let the delivery service deal with it...
I will try and order with them again, however I think it will be in smaller batches...