The agency (Beng Seng Travel) is not willing to make the change of the booking of Hard Rock Hotel + House of dancing water performance on 22.May when it is supposed to be on 22 of April.
They assumed that I was talking about 22/May as my online request suggested. When they gave me the pricing for different dates, I clarified over the phone the trip can only happen between the Easter holiday and 3/rd of May. I delightedly provided them the credit card details as they said the booking can only be confirmed in 3 working days.
Now, as I got back to them when I noticed the that the month was wrong. The agency declined to revise the date for me because the payment has been made.
Credit card company (HSBC) said the money hasn't been transferred to their account. And I can only file the dispute claim when it arrives their account.
The agency insisted that I need to be responsible for this.. I don't understand why the credit card holders should just take the whole responsibilities of it.
Any suggestions? I guess I can try to sell the package but it was the mistakes on both parties.. Should the credit holders just need to pay for anything because the merchants hold our credit details?