So I was on my way back from Sydney to come home to HK. I was on a student bundle so I had 35kg both ways there and back. I was moving back home so I had 66kg (an extra 36). I checked at the desk before I checked my bags in how much it would cost and it was an outrageous price so I decided to fly it back unaccompanied for a quarter of the price.
Then after I decided that I had 36 kg in my remaining bags (so really, 1 kg over the weight limit). The employee at the counter who seemed helpful at first was actually completely useless. He told me my ticket only allowed me 20KG which meant I was 16 over weight (1kg = 31 USD). I told him that was impossible because I am on a return ticket and he said "Yeah I can see that" and he did tell me how heavy each one of my bags were (which was a total of 35kg) the last time I left HK to fly to Sydney.
I had changed my flight date and he said maybe the information about my extra weight did not carry through on the ticket and told me to call the HK office at around 10pm Sydney time or the travel agent, both of which were not working, obviously. He picked up the phone and called two managers and spoke to a bunch of other employees and they told me I was only allowed 20kg. The thing is I had changed the date of my flight three times before with them (not this flight) and my weight was transfered through as well. I was standing there for about an hour trying to knock some sense into the guy that I came with 35kg how could I possibly go back with even less. He gave me the option of sending it unaccompanied (which I couldn't because it had valuables inside + deo cans and liquids which wasn't allowed + there was no chance I could try and get my money back). So I ended up paying for an extra 16 instead of 1.
Now that I am back I have e-mailed cathay and spoken to the travel agent and cathay say its the travel agents fault and my fault for not "bringing up" that I had a return ticket or calling to HK office. The travel agent says she's been doing this for 20 years and she has never had to change someone's weight allowance with the date change of a ticket because cathay always has that info on the ticket.
has anyone been through something like this before? I honestly don't know who has messed up but we paid for a student ticket with extra weight allowance for a reason.